Frequently Asked Questions

Why choose KT Martial Arts™?
You have many options when you shop online for martial arts supplies or Japanese gifts and souvenirs but; our goal is to offer you the best value and unbelievable customer service. If you have any questions during your experience with us, please email us at customerservice@ktmartialarts.com OR use our chat function located at the bottom of the screen.

Do you have a retail location?
KT Martial Arts Supply™ is 100% based ON-LINE. We have no physical, brick-and-mortar business at this time.

Do you ship Internationally?
We used too! Since the start of the pandemic and even until recently, we began to experience MANY problems with packages and parcels shipped internationally. Because of how many lost and damaged packages we've encountered through international shipping in the last four years, we are currently not shipping outside of the continental United States. We are hoping that we can work with the shipping carriers at a later date and revisit the idea of shipping Internationally. When that happens, this page will give more information. We are very sorry for the inconvenience.

Do you offer wholesale accounts?
Not at this time.

Privacy and Security
We understand that many consumers are concerned about internet security. KTMartialArts.com employs industry-leading technologies to store sensitive information and protect it while in transit over the internet. We want you to be able to shop at KT Martial Arts Supply™ with complete confidence, so we use the latest 256-Bit SSL security technology to make sure of that.

How soon will my order ship?
We do our best to ship your order as quickly as possible. With the exception of weekends and/or government holidays, we try to process all orders within 1 business day. Once the order is processed it is generally shipped with 24-48 hours. Please feel free to contact us anytime to get an estimated delivery time or to check on the status of your order: customerservice@ktmartialarts.com or you may use the chat feature located in the bottom right of the webpage.

How can I check the status of my order?
You can check the status of your order anytime by going to the Account page. Even if you didn't create an account when placing your order, you can still check your order status as long as you have your Order ID and shipping zip code.

What if I do not like the item I purchased?
If you are unhappy with your selection, you are welcome to exchange or return your purchased item(s). All returns must include their original packaging and tags - and be unopened, able to be resold. You are responsible for getting your unwanted items back to us. Please see our CUSTOMER SERVICE page for more detailed information.

Do you offer custom services like silk screening and embroidery?
Unfortunately, we do not offer custom services at this time. We hope to in the near future.

Why do I need to provide my billing address?
Your billing address is the address shown on your credit card billing statement. This address is required as a security measure we use for protection against fraud. Any fraudulent activity on KTMartialArts.com is documented and reported to law enforcement.

My Tracking Number Says "Delivered", but I don't have my package. Now What?

If your package was handled by a local post office or delivery service, the tracking information may indicate that your order has been delivered once it arrives at the local post office or delivery services facility. However, your package may still be one or two days from being delivered to your address. Please be patient. In the vast majority of cases, the tracking information has been updated early and your package should arrive soon.

If, after a few days your package still hasn't been delivered, go through the following checklist before emailing customer service to make absolutely sure that your package is actually missing.

1. Make sure no one else has accepted delivery on your behalf. Check with family members, roommates, apartment managers, building personnel, mail room, front desk, concierge or anyone else who may have accepted delivery on your behalf.
2. Check the area surrounding the delivery location. Often, well-meaning delivery personnel will inadvertently hide a package from its intended recipient by placing it in a concealed location safe from potential thieves. Check side porches, rear entrances, in and around garages, and behind bushes or outdoor fixtures.
3. Check Your Mailbox. Many of the packages that we send are delivered by the US post office and are placed in the normal mail receptacle. Please make sure your order isn't in your mailbox. This happens quite often.
4. If you live in a complex where the mailboxes are grouped together, be sure to check your mailbox for the key that will open the large Parcel Locker. The Parcel Locker is almost always found attached to the smaller mailboxes. This is where you will almost always find larger packages that have been delivered by the US Postal Service.
5. Check for a Mail Hold. Make sure that the Postal Service isn't holding your mail. If there is a mail hold attached to your name or address, your mail will not be delivered.
6. Check for a Notice of Attempted Delivery. Make sure that there isn't a notice from the Post Office on your door, in your mail box, or P.O. Box. If you find a notice follow the directions on it to request re-delivery.
7. Contact the carrier. If your package was sent using the post office and you have the same mail-carrier everyday, you should contact that person and find out if they have any information about your package.

Mail may greatly slow down or experience disruptions during these holidays:

• New Years Holiday (United States): December 31st - January 1st
• New Years Holiday (Japan): December 29th - January 04th
• Golden Week (Japan): April 29th - May 05th
• Obon Memorial Week (Japan): August 13th - August 15th
• Christmas (Worldwide): December 23rd - December 25th
• Thanksgiving Holiday (United States):  The fourth Thursday and Friday in November

If you have gone through this list and still don't have your package, please contact customer service via email at customerservice@ktmartialarts.com

What if I do not see my question here?
If you have further questions we have not addressed here please contact us via email at customerservice@ktmartialarts.com